Help – I can’t download anything from the internet?

If you are having problems downloading items from the internet – including PDFs, programs or some websites:

First try resetting your security settings back to their default levels. You can do this by:

  • Open Internet Explorer
  • Click Tools
  • Click Internet Options
  • Click the Security tab
  • Click Reset all zones to default level
  • Click OK
  • Close Internet Explorer
  • Open Internet Explorer

More detail on this reset can be found on Microsoft’s Support Article 923737
Alternative – run the Fixit from Microsoft that can be found here:


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