The British hotel chain InterContinental Hotel Group (known as IHG) has hired a computer security firm to investigate patterns of possible credit and debit card fraud as it continues to work with payment card networks for additional support, an InterContinental spokesperson said.
InterContinental includes a dozen brands include Holiday Inn, Holiday Inn Express, Kimpton Hotels and Crowne Plaza.
Asked about the fraud patterns, a spokesperson for IHG said the company had received similar reports, and that it has hired an outside security firm to help investigate. IHG also issued the following statement:
“IHG takes the protection of payment card data very seriously. We were made aware of a report of unauthorized charges occurring on some payment cards that were recently used at a small number of U.S.-based hotel locations. We immediately launched an investigation, which includes retaining a leading computer security firm to provide us with additional support. We continue to work with the payment card networks.”
“We are committed to swiftly resolving this matter. In the meantime, and in line with best practice, we recommend that individuals closely monitor their payment card account statements. If there are unauthorized charges, individuals should immediately notify their bank. Payment card network rules generally state that cardholders are not responsible for such charges.”